Privacy & Security

Fanywin Privacy Policy — Your Data, Fully Protected

Everything you need to know about how Fanywin collects your personal data, why it's used, and how it's kept secure — all clearly explained.

Last Updated: January 2026
SSL 256-Bit Encryption
Applicable: Bangladesh

Summary: Fanywin never sells your personal data. Your information is used solely to provide services and ensure security. By reading this Privacy Policy, you'll know exactly what data is collected, why, and how it's used.

01

Introduction & scope

Fanywin.net ("Fanywin", "we", "us") takes the privacy of its users very seriously. This Privacy Policy explains what information we collect when you use the Fanywin website or mobile app, why we collect it, and how we keep it secure.

By creating an account or using the platform, you agree to this Privacy Policy. This policy is part of our Terms & Conditions' should be read together.

  • This policy applies to all Fanywin services, websites, and mobile apps.
  • This policy does not apply to third-party websites or services.
  • This policy was last reviewed and updated in January 2026.
02

What Data We Collect

Fanywin only collects information that is necessary. No unnecessary or excessive data is gathered. The table below outlines what is collected.

Data Type Example Purpose of collection
Identification Information Name, date of birth, national ID number Identity Verification & KYC
Contact information Mobile number, email address Account registration & communication
Financial Information Mobile banking number, transaction history Payment processing & fraud prevention
Device & Technical Information IP address, browser type, device ID Security & Fraud Detection
Gaming Activity Bets, wins/losses, game history Service Improvement & Responsible Gaming
Communication logs Support chat, email correspondence Ensuring Service Quality

How Data Is Collected

  • Directly: Information you provide during registration or verification.
  • Automatic: Via cookies and log files during platform use.
  • Third Parties: From payment gateways or identity verification agencies.
03

How Your Data Is Used

Fanywin uses collected data solely for specific, lawful purposes. Your information is never sold to third parties for commercial advertising.

  • Account Management: To ensure secure registration, login, and account safety.
  • Payment Processing: To process deposits and withdrawals accurately.
  • KYC Verification: To verify your identity and age.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Customer Service: To resolve your issues quickly.
  • Service improvement: To enhance your gaming experience.
  • Legal Obligations: To comply with applicable laws.
  • Promotional Communications: With your consent, to inform you about offers and bonuses.

Important: If you no longer wish to receive promotional emails or SMS, you can opt out at any time via Settings or by contacting Support.

04

Who Your Data Is Shared With

Fanywin never sells your personal information. However, limited data may be shared with trusted partners solely to provide our services.

When Data May Be Shared

  • Payment processors: Receives the information needed to process Mobile Pay, Nagad, and Rocket transactions.
  • Game Provider: Providers such as Pragmatic Play and Evolution Gaming receive gaming data.
  • Identity Verifiers: Accredited bodies verify information as part of the KYC process.
  • Law enforcement agencies: When required by a court order or legal obligation.
  • Cloud Service Provider: Trusted provider for secure data storage.

Please Note: Third parties we share data with may only use it for specified services and under our privacy agreement.

06

Data Protection Methods

Fanywin uses the latest industry-standard technology to protect your data. Our security framework is multi-layered and monitored around the clock.

  • SSL encryption: All data transmissions are encrypted with 256-bit SSL.
  • Database encryption: Stored data is also kept in encrypted form.
  • Two-factor authentication (2FA): An extra layer of security for your account.
  • Firewall & DDoS Protection: To protect against external attacks.
  • Regular Security Audits: Periodic audits conducted by third parties.
  • Staff Training: All staff receive regular training on data protection.

In the event of a data breach, Fanywin will notify affected users within 72 hours and take prompt remedial action.

07

Data Retention Period

Fanywin does not retain data beyond what is necessary. However, certain information must be kept for a specified period to meet legal obligations.

Data Type Retention Period
Account Information (Active) For as long as the account remains active
KYC & Identity Documents 5 years after account closure
Financial transaction records 7 years after account closure
Support Conversations 2 years after resolution
Cookies & session data 30 days to 1 year
Marketing Consent Until opt-out
08

Your privacy rights

Fanywin believes you should have full control over your own data. We therefore uphold the following rights.

  • Right to access: You can request to know what information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or outdated information.
  • Right to Erasure: Where applicable, you may request that your data be deleted.
  • Right to restrict processing: You can request that we stop using your data for specific purposes.
  • Right to Data Portability: You can receive your data in a readily readable format.
  • Right to Object: You can object to your data being used for marketing or profiling.

To exercise these rights support@fanywin.net-. We will respond within 30 business days.

Please Note: For legal reasons, some data may not be possible to delete entirely. In such cases, we will explain why.

09

Minor protection

Fanywin does not serve anyone under the age of 18 and does not knowingly collect any information from minors.

  • Age verification is mandatory at registration.
  • If we become aware that any minor's data has been collected, it will be deleted immediately.
  • If you have concerns, parents can reach us at support@fanywin.net.

For Parents: If your child has created a Fanywin account, please inform us immediately. We will close the account and delete all associated data.

10

Privacy Policy updates

Fanywin may update this Privacy Policy as needed. For significant changes, we will notify you in advance.

  • The date of any changes will be shown at the top of the page as "Last Updated".
  • A notice will be sent to your registered email or via SMS before any major changes.
  • Continued use of the platform after changes are made will be considered acceptance of the new policy.
  • If you do not agree to the updated policy, you may request to close your account.
11

Contact & complaints

For any privacy-related questions, requests, or complaints, please get in touch. Our dedicated privacy team will handle your matter with the attention it deserves.

  • Email: support@fanywin.net
  • Live chat: Click the chat icon at the bottom right corner of the platform.
  • Response time: Via chat within 5 minutes, via email within 30 business days.

For quick answers to common questions, visit our FAQ Page View. For more details Terms & Conditions Read.

Why Your Data Is Safe with Fanywin

We don't just make promises — we actively work to protect your privacy at every step.

Encryption
256-bit SSL protection

All your data transmissions are protected with bank-grade 256-bit SSL encryption, keeping your information out of reach of hackers and third parties.

No Data Sales
Sale of Data Is Strictly Prohibited

Fanywin never sells your personal data to third parties. Your information is used solely to provide services.

Control
Your Control Over Your Data

You can view, correct, or delete your data at any time. All privacy rights remain in your hands.

Minimum collection
Only Essential Data

Fanywin only collects data that is essential to providing the service. No unnecessary information is requested or retained.

Transparency
Notice Before Changes

You will be notified by email or SMS in advance before any major changes to the Privacy Policy. No changes will take effect without your consent.

Support
24/7 Privacy Support

For any privacy questions or concerns, reach out to our Bengali-speaking support team — anytime, any day.

Your data is protected — get started now

Your privacy is fully protected at Fanywin. Join today and enjoy your favorite games in a safe environment.

256
Bit SSL Protection
24/7
Security Monitoring
0%
Data Sales
100%
Transparency
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